Innovation and knowledge management within involves the creation of ideas that lead to new products, services, processes, technologies or ideas that are accepted by markets, governments or society.

Among the main responsibilities of the department there are:
Providing high‐quality learner and teacher support materials
To provide professional leadership to staff within the delegated areas of responsibility
To prepare and manage the department budget within the set guidelines
To provide effective communication and guidance to staff
To provide professional leadership to staff within the delegated areas of responsibility.
To lead and co-ordinate the professional development needs of the department